Charge 6 - screen is black

[whiteunicorn25]

My charge 6 fitbit screen is black.

It did this once before, but when I charged it up the screen came back immediately.

This time, it wasn't even that low on charge and it just went black. I charged it anyway, now at 100% and still won't display. It still tracks though. It tracks my heart rate, and steps. The green light on the back still flashes, so nothing wrong with that. 

- I tried restarting it by holding the button on the side for 15 - 20sec. I cannot get it to restart.

- I tried changing the watchface display. During that time, the display showed it downloading, so I know the display works, its just black for some reason.

I can't force a restart with the watch because I can't see the display screen.

I did have to reload the fitbit app yesterday because I was having trouble syncing. It helped with the syncing, this morning at least. And then several hours later the screen has gone black.

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @whiteunicorn25 and warm welcome to the Community ! 
I appreciate your message, and I'm sorry to hear that the screen of your Charge 6 is black. 

Thank you for the troubleshooting steps you already tried. 

This is definitely not the experience we want for our customers, and I can understand your feelings about this situation. 

I recommend you to perform the restart with the charging cable, as explained in the following help article : How do I restart my Fitbit device?