Charge 6 screen is corrupted

[Brock205]

 

After sending my Fitbit in for a band latch replacement and again for a hardware glitch, I’m again having problems.  The screen is not working properly and it occasionally restarts for no reason.  I have tried all the recommended restart steps found online and in forums.  Really starting to lose my patience with Fitbit.  Photos were taken about 12 hours apart

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @Brock205.

Thanks for letting me know about your Charge 6, the picture provided and the steps that you've tried. I understand how frustrating this has been and I'm sorry for the inconvenience this has caused. I went ahead to check your details and it seems you already have a case created with our team. I'm sure they'll continue helping you with this matter, so please make sure to keep an open communication with them.