Charge 6 screen is too dim to read

[Joyliz]

The screen on my Charge 6 is too dim to read. I've checked all the obvious things. Any suggestions?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Joyliz!

If you've already made sure that your Charge 6 isn't in Sleep Mode, which would cause it's display to be set to dim, please check which display brightness is set from within the Settings app on your device.
If all those settings are correct, I'd suggest to restart your device to see if it'll be working as expected afterwards. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[Joyliz]

Thank you for your email unfortunately my scene is still very dim. Barely
readable. I'm thinking it may be going back!

[Talahthas]

You're welcome, @Joyliz, thanks for reporting back.

You could always try reaching out for Fitbit Support to get assistance on that:

Fitbit Support Contact 

[Joyliz]

Just to let you know I contacted the help team and the device is now on it's way back for replacement.

[Talahthas]

Thanks for reporting back, @Joyliz.
Nice to hear that the support team managed to help you on that.