Charge 6 screen is white

[Crevmonkey84]

Charge 6 screen stays white when tapped or you hit the button, I have tried to reset it numerous times and it still does the same thing. The App is still recording data.

[Talahthas]

Welcome to the Fitbit community, @Crevmonkey84!

Sad to hear that your Charge 6 isn't working as expected.
As you've mentioned that your device still is tracking your activities, the first thing I'd recommend to get things fixed, is changing your' Charge 6's clock face. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If that won't get work for you, please closely follow these instructions to restart your device as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[notsodandyc6]

mine has done the same.

just a white screen 

Everything seamed to run behind it.

Happened just after the last update

[H33A33]

I'm having the same problem, but I can't tell if it's restarting. Everytime the screen turns on it's white.

[notsodandyc6]

When you do the restart .

Connect the watch to the cable .

press the button release after a second . do it 3 times .The white screen should go blank. should feel a vibration in the watch.

It will go dark then screen will show and vibrate.

It took me a few goes to get mine to show again.

I still have issues with the blank screen though.

Basically an unusable device.

[LizzyFitbit]

Welcome to the forums, @H33A33. @notsodandyc6 It's good to see you around.

@H33A33 Thanks for letting us know about your tracker. I understand the screen isn't responding, but please try doing the restart with the steps described here. As our friend mentioned, when you notice the Fitbit icon displayed and your tracker vibrating, that means the restart was performed. Additionally, try installing a new clock face and monitor its behavior afterward.

@notsodandyc6 I appreciate you for helping our members with the restart process, and I'm sorry your Charge 6 still has issues with the screen. Because it wasn't mentioned before, could you confirm if you've tried changing the clock face? If not, please give it a try as it has worked for other members.

[notsodandyc6]

I have tried doing the watch face change.

There is no screen still blank white flickering screen after reboot.

 After a while It comes back and then the screen fails again.

I have contacted fitbit help about this.

I am awaiting a replacement. Seams to be taking a while to get here though. i may have to chase it up.

[H33A33]

I've also tried resetting and changing the clock face, but neither helps. The Fitbit icon doesn't come up when I restart either.

[LizzyFitbit]

Hi there, @notsodandyc6. @H33A33 Welcome on board.

Thanks for trying the steps suggested above, the additional information and the time while contacting our team. Because the possible troubleshooting for screen issues was exhausted to no avail, I need additional information from you that would best be shared privately. I’m sharing this link  to a form for you to fill out so we can look into this further.

I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

[notsodandyc6]

i have filled out the form

Hopefully the information i have given makes sense

[LizzyFitbit]

@notsodandyc6 It's good to see you again.

Awesome! Thanks for filling out the form and I'll let our Support team know so they can provide you with further assistance. Please keep an open communication with them.

[2BobE]

I am having the same issue.

[LizzyFitbit]

Welcome to the forums, @2BobE.

Thanks for letting me know about your Charge 6. I went ahead to check your details and it seems you already have a case created. Because it's been a while since you posted, may I know if the issue persists? If so, I'd recommend getting in touch with our Support team so they can investigate and provide you with further assistance.

[LindyGeo]

The same thing has happened to mine, and my Charge 6 is barely six months old. The screen is all white and I can’t see any data. I’ve reset it multiple times, deleted the app and then re-added it, changed the clock face to various other faces. Nothing is working. 

It started Monday night with a bright white line at the bottom of the screen. Tuesday morning the screen was all white, and that’s how it’s been for nearly three days. I opened a support case with Fitbit / google on Tuesday morning, and still haven’t heard anything. It’s just maddening. No number to call, and I’m just stuck. Additionally, the battery on my charge 6 used to last five to six days. Since this issue started, it needs charged everyday, and is down to 11% in 24 hours. 

I am on day 990 of my 10,000 steps or more per day streak, and I hate the timing of this issue. I need help! 

[notsodandyc6]

Hi Lindy

Unfortunately this seams to be a software issue.

Hence why they ask you to change the clock face and reboot.

The other option I can give you is drain the watch battery and remove device from the app.

Then recharge to full then reconnect the watch to the app.

If It goes white again do the watch face change and reboot.

On a side note some have stated that a drain and recharge only have got the screen back.

[LindyGeo]

I can’t re-add the device to the app, if I can’t see the screen to get the
numbers off of the device (for pairing). And, from what I’ve read on
others’ posts, it sounds like the problem will just persist (and that the
screen will still be all white when I try to re-add it). For this reason, I
can’t risk deleting the device from my app. I’ll lose my streak, with ten
days to go to 1,000 days, if I don’t have a device to successfully add.

This should not be happening on a 6.5 month old device. I want a new device
mailed to me, or a refund so I can go buy a new device locally. I can’t be
without my device, due to my 990 day streak.

Lindy

[notsodandyc6]

I fully understand your frustration.

Totally unimpressed with the fact that my device had issues at roughly the same time.

The device still recorded data and showed up on the app.

If you don't want to lose the data. Try the battery drain and then fully recharge.

My screen came back up doing this.

But I may just have been lucky.

[LindyGeo]

Thank you notsodandyc6. It is frustrating, especially on relatively new devices.

I’m glad to hear the device draining and fully re-charging worked for you. I will try that.

Like yours, my device is still tracking my information, and syncing to my app. I’m grateful for that, but worried it may not last…especially with how fast the battery drains. Not to mention how frustrating it is to check the time, out of habit, just to see that blankety blank white screen! Grrr! 

[LindyGeo]

Thank you notsodandyc6. I will let my battery drain out and try that
approach. I hope I get lucky like you did!

Lindy

[notsodandyc6]

Hopefully it will  work for you as well.

If the the screen is still not showing try the changing of watch face and reboot.

Some people had luck doing this after a few tries.

Mine always seamed to crash between 70 and 75% battery life.