Charge 6 screen went white

[Centuryp]

My Fitbit charge 6 screen had suddenly gone all white, then flashes with a black streak up the middle.. Has anyone got any ideas how to recover my Fitbit?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Centuryp. It's nice to see you around the Fitbit Community Forums. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention. I'm sorry to hear that the screen of your Charge 6 is not working properly. I understand your concern, I will do my best to help you with this!

Please try to do the following troubleshooting steps:

1. Sync your Charge 6 with the Fitbit app:

- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.

2. Restart your device:

- Swipe down from the clock screen to find the Settings app
- Tap the Settings app > Restart Device > Restart.

3. Change the clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Charge 6 with the Fitbit app again.

[Centuryp]

None of these have worked. My screen is just plain white so I can't see anything on it..

[MarreFitbit]

@Centuryp Thanks for getting back to me and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.