Charge 6 screen won't respond

[LisaD78]

I noticed a little moon appearing when I swiped the screen after the

last update. Annoying but the screen would swipe to access other menus. Then I woke up to see the battery drained. Since recharging I cannot get the screen off of clockface. Tried rebooting and changing the clock face but that isn't working. I can still see a little half moon sometimes when I try to swipe. Any ideas? This is tje second fitbit that ran into trouble after a drained battery. Is it tome to give up and switch to Samsung?

[DavidFitbit]

Hi @LisaD78, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the status indicators you see on your Charge 6.

When you turn on your device’s screen, icons at the top of the clock face appear. The one you describe, are sleep mode and battery critically low.

The icons disappear after 3 seconds. To show them again, swipe right to check the icons at the top of quick settings.

To turn status indicators on or off:

- On your Fitbit device, open the Settings app   Display.
- Tap the switch next to Status indicators.

Tu turn off always on display, swipe down from the clock screen and open the Settings app . Swipe up to get the full list of settings, and tap Always-on-display to adjust it.

[LisaD78]

I have binned the device and bought a basic Samsung Galaxy. Not sure why I
tried fitbit a fourth time. Every device fails and I am not being without a
watch for ages whilst it gets sent to be repaired. Thank you for sharing.
Hopefully this helps someone who has this issue with their charge 6

[DavidFitbit]

Hi @LisaD78, thank you for your response.

I'm sorry to read you have stopped using our brand. However i respect your decision.

In addition, i appreciate your attitude about our communication. You live the true spirit of the community.

We remain at your disposition for any additional information.