Charge 6 showing a phone disconnected icon

[RebelReynolds]

I keep getting an icon appear at the top of my watch screen on the charge 6 it’s a phone with a slash through it. Any ideas what this means and how do I get rid of it please ? Only recently started to happen and no ideas why ?

[Ian62westley]

I think it means that the Fitbit isn’t currently connected to your phone. 

[LZeeW]

@RebelReynolds   It means that you phone isn't currently connected, just like @Ian62westley wrote.  It is one of four Status Indicators in the firmware update that is rolling out.  This article from 9to5google explains all four indicators.

These indicators were introduced on the Sense and Versa 3.  I was able to control them in the Settings app on the Fitbit itself.  I'm still waiting on this update for my Sense 2.  So I don't know if the controls will be in the same place on my Sense 2.

[RebelReynolds]

Thank you 

[Julie4mc]

Hi! This keeps happening to me. Except that little icon will appear even when my Bluetooth is connected. 
I also can’t seem to get my Fitbit to stay connected to my phone. It will randomly disconnect. I reached out to support and they had no answers for me. 

[wanna.sites]

When I check the connection, it says my phone is, in fact, connected. The icon covers my heart rate every few seconds, and is so infuriating. 

[CathyO2]

I've noticed this, too! About half the time I try to use Find My Phone, it doesn't work even though I'm standing right next to my phone. It's like the connection is sporadically lost (or thinks it is), even when I have Bluetooth on...

[YachatsMike]

I had it.  I was also having sync problems.  I went through a lot of Bluetooth stuff but finally cleared the problem by going to my phone's connected device screen and "forgetting" my Charge 6 then opening the Fitbit app and re-pairing through the Fitbit dialog.  Now it works great and I get no little disconnected icon on my Fitbit.

The problems started with the 4.40 update.

[Dawny59]

I fixed this issue on my charge 6 by going into settings and changing screen time out to medium. The phone icon with the line through it has disappeared.

[RebelReynolds]

Sadly it didn’t work 

[Dawny59]

Mine did but not for long!! I will call support again this week to see if there is an update that corrects this issue. It's annoying!!

[Techsavvy112689]

If you go to settings and Fitbit app chances are your location is set to “while using” once you switch it to “Always” the icon will disappear from Fitbit 👍🏾

[RebelReynolds]

Tried that sadly still didn’t work did you go a Fitbit restart afterwards ?

[Dawny59]

Hi thanks for your help, I changed the location to always and restarted my watch. Unfortunately it didn't work.

[Dawny59]

Hi Yes I did a restart, seems nothing works! I really am not liking this new charge 6 had features I will never use, ie GPS, youtube music etc. No stair counting and this constant cell phone icon with a slash through it. I guess I will be calling support again as the fix they provided me last week didn't work. I read online that there was a firmware update that is suppose to fix this issue, however, I can't find anyway to download it.

[MJL007]

The firmware update didn’t solve the problem of phone with slash through it! Just restarted my charge 6, it used 3% battery! Battery life is rubbish! Having to charge at least every other day! 

[Dawny59]

Hi have been on the phone with support 4 times this past week and a half. Every agent has tried something different to correct this issue including the final attempt today doing a factory reset. As this problem is not solvable I returned my Fitbit to the store I purchased if from and told them it was defective which I believe it is. I replaced it with another charge 6 only to have the same issue again. So I took that Fitbit back and got another one. I find it interesting that the support at Fitbit advised this is not a known issue. I beg to differ as clearly buying two fitbits and both with the exact same issue indicates a defect and they should roll a fix for that! 

[EstuardoFitbit]

Hello everyone, a warm welcome to all of you, especially those who are new to this amazing community.

I'd like to thank all of you who have been reporting this issue to us. Let me tell you that this has already been informed to our specialist team, and they need to know the specific iOS or Android version you have installed on your mobile phone.

Please reply to this post with that information to help us out.

[Julie4mc]

Hi. I have iOS 18.4 

[EstuardoFitbit]

@Julie4mc Thanks so much for your reply. Your help is crucial for a quick solution!