Charge 6 shows exact same steps for four days in a row

[ellenpoppy]

I enter my steps in an Excel file to track trends. Today I synced my fitbit Charge 6 and it showed the exact same number of steps for the past four days. I took more steps and the number of steps for all four days advanced. I did a restart and the numbers stayed the same. What do I need to do to make it sync correctly?

[RiekoC]

Hello @ellenpoppy 

This help page (<-- click link) has the troubleshooting steps to try when you're having sync problems.

Another thing to try that isn't listed in the above page is to go to your phone and clear the cache for the Fitbit app.

[platypusguy · Accepted solution]

I just got off a long session chatting with Gerald in FitBit tech support. After updates, restarts, resync's of my Charge 6, the incorrect step count remained unfixed. He told me that this is a known problem and the engineers are working on it. One day, he expects, there will be an update to fix the issue, but right now there is no fix. However, he assured me that the correct data is on the server. That's the same server that used to drive the online dashboard before it was removed. So, presumably at some point in the future, we'll be able to get our real data in the app. 

[ellenpoppy]

Thank you for the update. While annoying, I have come up with a not good
work around where I check the number of steps when I go to bed and use that
number in my spreadsheet. Not exactly correct but it will do until there is
an update.

[RiekoC]

Hello @ellenpoppy 

Sorry that you're still having issues with your step count and Support wasn't able to help you.

Keep monitoring the forums. Hopefully, it won't be too long before we see that the fix is rolling out.