Charge 6 shutdown issue

[asadalisandhu]

My Fitbit charge 6 is almost two years old, and for the past couple of months I’ve been experiencing random shutdowns during walking or running workouts. When I start a walk or run with GPS enabled, the device shuts down unexpectedly—sometimes 10, 15, or even more minutes into the activity.

At first, I thought it was a battery issue, but when I plug it in after the shutdown, it still shows 35% or more battery remaining, and sometimes even 15% or higher.

Has anyone else experienced this issue or found a solution?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @asadalisandhu. A warm welcome to the forums. 

Thank you for taking the time to share with me the information regarding the difficulty with your Charge 6. 

Could you please look over the instructions provided in these helpful resources:

Extend your Fitbit device's battery life.

Why isn't my Fitbit device's battery charging?

[RiekoC]

Hello @asadalisandhu 

I would recommend that you charge your device when the battery level shows in the 30's. When the battery is at 15%, that is considered critically low and your device should be put on the charger as soon as possible. 

[tuoraf1]

I’m having the same problem less than 1 hour after coming off charger at 100%
When reconnected to charger shows over 75%

[ManuFitbit]

Good to see you for the first time in the community @tuoraf1. 

Thank you for sharing the inquiry regarding your Fitbit device.

Please give it a try by following these steps:

Extend your Fitbit device's battery life.

[LMHaggerty]

I am finding the same, with a full battery. Yesterday I was clearing snow in my driveway. 3 times I checked my fitbit and it was off. Turned it back on and continued my work. Finally gave up and left it turned off. I got the update last month and there was no improvement to battery life. I still have to charge it daily. I've had it nearly 2 years and battery issues started after 1.5 years. Disappointing.

[ManuFitbit]

Hi @LMHaggerty. Welcome back to the community.

Thank you for that information regarding your Charge 6.

Thanks for sharing those details. Have you happened to check the points covered in the help article?

[LMHaggerty]

I have most everything turned off and settings advised in the support document. At this point it seems I have a fitbit that's 2 years old and at and of life.

[tuoraf1]

Same issue here, I normally use my Charge 6 for my workouts, unfortunately I no longer have any confidence with this device, but I am lucky to still have my working Charge 2 which has worked perfectly for years.