Charge 6 stats do not match with Fitbit app

[Forest1898]

My watch does not have the same steps, distance or calories burnt as my App shows. Additionally the sleep and other Activities have not registered anything since 6th Nov. I’ve tried restarting watch and App and also re synced.

Moderator Edit: Clarified subject

[DramaQueenDiva]

Wow, that's frustrating!  Let's see if we can get you back on track.  Let's start with your phone.  What's the make and model of the phone?  Also, can you verify if the app is updated?

[James1000]

Not sure if this is connected, but I've also noticed a disparity between the app and the web portal dashboard.

Often my resting heart rate differs on each. Only by a beat or two but even so it seems odd why theyre not syncing.

[Rich_Laue]

I'm not sure of all the differences between the web and the app. The big difference is in Active Minutes (web) and Active Zone Minutes (App)

Both will tell you when the sync occured. Was the last sync time recent enough? 

[James1000]

For me I always Sync immediately in the app before opening the web portal.