Charge 6 step count changing by large amounts arbitrarily

[JimP71]

For the past few days, my step count has been changing (usually reducing) by hundreds out of nowhere.

This morning, for example, a few minutes after I finished a walk, 1000 or so steps just disappeared from the day's total. I know this walk route well and it was the first thing I did in the morning, so I am sure the total before the 1000 steps were removed was accurate, which rules out this being a "correction". As another example, a few days ago, I was notified three separate times in the span of a few minutes that I had achieved my step goal (which is how I noticed the problem in the first place).

I sync the watch to my Samsung phone as I always have. It might be happening around when it is trying to communicate with my phone, but it is difficult to tell.

A bit of poking around the internet suggests that many users are having this problem and that it is not specific to the Charge 6. Is there any information on when this bug will be fixed?

Moderator edit: clarified subject.

[DLH50]

I have been having this same issue for the past week. Frustrating thinking you have met your goal, only to find later in the day, that you haven't. I have an iphone 13 pro max 18.11. I hope you can fix this! Thank you

[ManuFitbit]

Hi everyone and welcome to the new members.

Thanks for the steps that you tried and the additional information.

I'd like to share with you that this issue has been fixed. Your Fitbit device should be counting your steps correctly now.

Once again, I appreciate your patience. 

[CandyB88]

The issue has not been fixed. I just did a 2 mile hike but it more than doubled the steps and distance. Very frustrating. 

[YEM]

It is definitely not fixed. Please try again.

[Irishcurls]

I updated my charge 6 yesterday and now I’m having weirdness.  My Fitbit, which is what I wore all day and during my 2 mile walk shows 5621.  However, the app is 5758.  So the phone is showing more steps that my Fitbit.  I don’t have any other way of getting these extra steps so I attribute the weirdness  to the update I did yesterday.  I have a Charge6 and my iPhone 16 Max Pro running 16.3.2.  Thanks!