Charge 6 steps and calories not displayed on app

[Rapprev1]

Using Charge 6.  The page for steps and calories do not display the data.  Where the graphical data should Bo is blank!

Moderator Edit: Clarified subject

[EstuardoFitbit]

Hello @Rapprev1! Nice to see you around!

Thanks for letting us know you're having trouble with the activity rings on the app. I truly appreciate you putting in so much effort into this.

We've definitely got this issue on our radar and are working to find a solution as soon as possible. We're really sorry for the trouble and the frustration this is causing. We appreciate your patience and hope to get things back to normal for you soon!

[Rapprev1]

Thank you.  Look forward to the fix!/R

[MarioSFitbit]

Hi @Rapprev1 and welcome back to the forums. 

Our team is aware of this issue and working on a fix. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers.

This workaround worked for some customers: you may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your device beforehand.

Please remember to:

• Logout.
• Uninstall.
• Reinstall.
• Login.
  
  All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.