Charge 6 stopped giving sleep data in app, everything else works

[MrVacca]

I'm using my Charge 6 and track my sleep data using the fitbit app. Starting last week, the device stopped tracking any sleep data. When I go into the app, it shows that 11/15 was my last day of tracking data, but everything else is working properly. Any suggestions? 

[Forest1898]

I’m having exactly the same issue and it also stopped on the same day. No idea what the issue is as I’ve tried resetting everything

[MrVacca · Accepted solution]

I just got it to work. It needed to be resynced. Then it pulled up all my sleep data that I thought it missed since 11/15. 

[RiekoC]

Hello @MrVacca 

Thank you for letting us know that your sleep data re-appeared after you resynced your device. 

If you don't mind, would you please share the steps you took? The information will be helpful to others, like @Forest1898 who has the same issue.

[MrVacca]

Hi Reiko,

Happy to help! All I did was go into the app, open the Charge 6 device and hit the resync button.  It took about 20 seconds to resync and then all of the sleep data appear.  Hope this helps!