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Charge 6 stopped working at Pool

‎06-30-2024 16:26

‎06-30-2024 16:26

My Charge 6 stopped working after I used it in the pool. Definitely didn't exceed the water submersible requirement as it was in 5-6 ft of water. Super dissapointed and can't figure out how to even file a claim since Google bought fitbit and to make matters worse. I just got charged for my fitbit premium as this happened RIGHT at the 6 month mark. Any advice?!

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‎07-01-2024 03:55

‎07-01-2024 03:55

Welcome to the Fitbit community, @LizTX!

Sad to hear you're having an issue with your Charge 6.
As your device just is 6 months old, it should be covered by warranty. Here's how to contact the support team for further assistance:
Fitbit Support Contact.png
Charge 6 is water resistant and meant to be used while swimming as long as you keep some points in mind which can be found here:

Can I swim or shower with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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