Charge 6 stops responding to any resets

[Jeephers]

For anyone who's fed up with the random complete offline working outages of their fit bits here's something to look for.  It's been several days since my Fit Bit charge 6 was actually working and tracking my activity.  I tried all the usual things recommended and got zero reaction from my fit bit.  I had it on the charger even though when it stopped working I still had juice according to the screen.  It seems to be necessary to just take it off the charging cable and let the thing run completely out of juice before it will out of the blue show it is alive after all.  I stopped using the Fit bit premium after frustration when it pulled this crap twice while I was actively working to reduce my weight and get my BP lowered. But today I decided to sign back in to it to look for forum input.  Unexpectedly after I signed in I found the device was surprisingly alive.  Coincidence? Who knows but anyhow when I gave it another try with the push of the side button ten minutes ago the screen lit up with the fit bit logo.  It was showing only 4% power and now it's back on the charger again.  So guessing the whole time it's been on the charger it wasn't helping.  I find this stuff very frustrating as I like consistency as much as possible.  So I guess I'll need to buy a back up fit bit to pick up the slack when the first one decides to crap out.   So I'm sharing my experience for the rest of you who are  experiencing the same thing for a device that isn't that old.  

Moderator Edit: Formatting and clarified subject

[FatimaFitbit]

Hi there @Jeephers!

It's great to see you here in the Fitbit Community!

Thank you so much for sharing with us the experience you're having with your Charge 6 which is not reacting to the resets and is not charging as expected. I want to thank you for all your efforts too.

Have you already checked if you can update your Charge 6? In case your Charge 6 has an update pending please follow the steps described here: How do I update my Fitbit device? 

Do you see any damage on your charging cable? 

Additionally, I suggest you follow the troubleshooting steps from this article too: Why isn't my Fitbit device's battery charging? 

[Jeephers]

Thank you for your suggestions but I tried everything under the support
list. My cable is fine and as I mentioned it started finally charging
after it woke up with only 4% battery. This is the third or fourth time
I've experienced this and it's very frustrating. It has gone through
updates so I believe it to be current in system updates but it's
worth checking again to make sure.

I will most likely get a backup fitbit to be able to stay consistent on
tracking my activity and pulse as I find it so frustrating to have these
long interruptions.
The charge 6 seems to be back to normal but Fitbit should take notice of
these complaints about the random non reactiveness of their equipment.
Thanks for responding.

[RiekoC]

Hello @Jeephers 

It's not often mentioned. You have the ability to submit your issues/comments using the Feedback option in the Fitbit app.

• Tap on your picture/avatar in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

The team receives the Feedback reports for review.