Charge 6 stops working during my workouts

[Allybongo1]

My Fitbit Charge 6 workout timer keeps stopping during my workout.  I had to restart it more than 20 times today, during a 35 minute workout.  It means my workouts are not being recorded.  Stopping the recording of a workout requires 2 steps and some precise scrolling so it would be impossible to do it accidentally.  This has happened several times over the past few weeks.  I’ve tried a restart on a couple of occasions.  It's very frustrating to think a workout is being recorded when it's not.  Any suggestions?

Moderator Edit: Clarified subject

[DramaQueenDiva]

I was actually just reading a thread very similar to this on the Pixel Watch forums.  Although I haven't heard of any confirmed solutions, have you tried checking for updates on the device and phone?  How about firmware updates?

[MaCrisGBFitbit]

Hello @Allybongo1 !  It’s great to have you on board!

Thank you very much @DramaQueenDiva for your support. 

@Allybongo1 As suggested by @DramaQueenDiva , please verify that your phone, app, and Fitbit are updated. Additionally, perform a restart of your watch following the steps below:

1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

[Allybongo1]

Hi.  Thanks for your advice.  I think the problem started when I did a Fitbit update in February.  It’s so annoying when I think I’m recording my workout and not realised it’s stopped, or I keep checking to see if it’s working and therefore interrupting my workout session.

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Hi.  Thanks for your advice.  I’ve already done a restart on a number of occasions, but this hasn’t resolved the issue.  I think the problem started when I did a Fitbit update in February.  It’s so annoying when I think I’m recording my workout and not realised it’s stopped, or I keep checking to see if it’s working and therefore interrupting my workout session.

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I think the problem is now sorted.  Restarting the device made no difference so I decided to delete the Fitbit app and reinstall it.  It’s now been a week without any problems 🤞