Charge 6 stuck on download app

[MgpADR]

Set up charge six on the app but tracker is stuck on download app. Will not show any information. I deleted and reinstalled app. Updated app. No change

[RiekoC]

Hello @MgpADR 

If I understand correctly, it's your Charge 6 that is stuck on the message to download the Fitbit app.

Have you had a chance to restart the Charge 6 using the charging cable that came with your device? This help page has the instructions on restarting your Charge 6 (<-- click link), in case you need them

[AndreaFitbit]

Welcome to the Fitbit Community, @MgpADR. I'll be hapy to assist with your Charge 6 set up query. Thank you for mentioning the steps you  have followed in order to correct this. 

Could you please confirm that you have followed @RiekoC's advise? You can also try syncing your tracker  with the instructions of: Why won't my Fitbit device sync?