Charge 6 syncs but date of sync shows 7 hours ahead

[Schmengie]

All my exercises once synced show the wrong time by 7 hours ahead. So all my data is wrong. I’ve tried uninstalling and reinstalling app and restarting Fitbit and iPhone. Nothing helps. Time is set automatic. The watch displays the correct time. My phone displays correct time and date. Can this be fixed?

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community @Schmengie.

Thank you for taking the time to share all the details regarding this difficulty that you are experiencing with Charge 6. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Crs0614]

I am unable to get my charge 6 to connect to Bluetooth, are there instructions for restarting the device?

[Schmengie]

Yes thank you. 

[RiekoC]

Hello @Crs0614 

Here is the help page (<-- click) that has the instructions on how to restart your Charge 6. Hopefully, this will help you get your Charge 6 connected to Bluetooth. 

[GS06]

Iam unable to Sync My Fitbit Charge6 and Phone, almost 20 days now.. my band just shows Phone Not connected sign, cant scroll further no display..

Awaiting a Call back to get this fixed soon. Thanks 

[Crs0614]

I had to unpair with app and phone. Then reset my charge 6 on the device
there a function to restart under settings. you do lost data..... I then
restarted my phone. And go through set up process again.

[Schmengie]

I did a factory reset. Unpaired it. Added a new charge 6 on the app. Pared it. It still saved new exercises ahead again by later time. Continues to have same issue.