help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 tracking results not showing Avg speed

‎07-15-2024 13:28 - last edited on ‎12-14-2024 13:20 by Fitbit Moderator

‎07-15-2024 13:28 - last edited on ‎12-14-2024 13:20 by Fitbit Moderator

This is getting somewhat annoying! I go for a walk/run/bike ride and sometimes I get a map, sometimes not. Then the summary of the exercise shows an average speed of 0, or 0.01km/h. Also the GPS seems to drop and I lose any tracking. What is going on? 


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎07-15-2024 14:48

‎07-15-2024 14:48

When biking, speed and distance will stop being updated of GPS drops. Charge 6 is probably the worst GPS tracker in Fitbit family. I have never had luck to use built-in GPS (either didn't connect or connected and dropped shortly after) and using phone GPS worked better until tracked disconnected from phone (randomly) and GPS dropped, too. There isn't much you can do, sorry 🤷

Best Answer
0 Votes