Charge 6 unable to change face settings

[kathyfylde]

Watch firmware 66.20001.202.94

fitbit android app 4.04.2.11

I am unable to customise clock face via the app.

When I click on customise, the app hangs.

Any help or suggestions please (restarted watch and phone)

Thanks Kathy

[RiekoC]

Hello @kathyfylde 

Sorry in advance if I'm misunderstanding your issue.

Are you trying to change the clock face on your Charge 6? If so, please see page 24 in the Charge 6 manual (<-- click link) 

If this doesn't answer your question, please let us know. We'll do our best to help you. 

[kathyfylde]

I understand the selection of the clock face.
On Saturday last there was an update for the Charge 6 which was applied.

Prior to this it was possible to change the metrics that are shown.
After the update the changes that I had made to the watch were removed.
Going into clocks there is an option to change settings on the particular
clock face I use.
When selecting this on my phone the screen goes white and the app appears
to hang.

That is my problem.

Could you advise why the option "settings" is not working.?
Thank you
Kathy




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[Cassn77]

Hello,

I have exactly the same problem. A white page in the application after selecting "personalize the clock face".

I received my watch today and I bought it because it's possible to change the color on face. It's a shame if it don't do.

I unistall twice and clean phone memory twice.

Best regards

Cass 

[SFN]

Fitbit has broken their app with a recent update.  I have this problem on my Sense.  I'm getting a blank white screen when trying to access settings/customize clock faces and also on the Weather app (mine changed itself to Celsius as well).  Many others are reporting this problem across different styles of Fitbits and different phones.  Presumably it affects any clock face/other app that has customizable settings.  The only users not officially suffering this issue are those who haven't noticed because they haven't tried to access any of their settings recently.

A few days ago I (temporarily) got my customization settings back (after wasting hours trying various things like removing/reinstalling clock faces and restarting phone and watch) by uninstalling the whole Fitbit app and reinstalling it.  But now the problem is back and no amount of force stopping/cache clearing/uninstalling this/reinstalling that/etc will make it work again. 

They broke it and it and they need to fix it.  And we all get to suffer "broken" Fitbits until they do, as per usual. 

[Jamesspader101]

Hi 👋 

[Zaneus]

This thread shows that its been an issue since MAY of last year? Its now January. EIGHT months have passed. I still can't customise the clock faces (of which i find all of them sub-par compared to the faces i had on my charge 4) and i still can't see my irregular heartbeat notifications. The app hangs every single time on a blank white screen.

I posted elsewhere at being annoyed at the issue not being resolved for over 6 weeks. Now that i know its been 8 months? Perhaps i should give up hope and switch to a different company... I really dont want to lose my data with fitbit, its important to me.

Please find a fix...