Charge 6 will only hold a a charge to 2.5 days

[dmnelson1757]

2 weeks ago my Charge 6 held a charge for 6-7 days.

Now it won't hold a charge for 2.5 days.

I tried to hold the button in to a second 3 times with in 8 seconds trick - that seems stupid and does not work. Tried both plugged in and not plugged in.

Any help out there? send me the Fitbit support email address - Google is not very forth coming with support info.

Moderator Edit: Formatting.

[RiekoC]

Hello @dmnelson1757 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for your Charge 6, it might be worth a try.

Here's the link for Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3 which has the contact options, including calling. 

[dmnelson1757]

Thanks, I will try that process when I get home from work.