Charge 6 won’t charge and button is stuck

[SF83]

My Charge 6 battery died yesterday morning. I plugged in and it’s not starting to charge. I have cleaned the contacts and the watch itself, I’ve tried resetting using the button on the charger several times. 

I was about to order a replacement charger when I noticed the button on the left hand side of the Charge 6 device appears to be stuck. I can’t press it - it’s flat against the device. 

Could the 2 issues be connected?

[RiekoC]

Hello @SF83 

I'm not sure that the stuck reset button is causing your Charge 6 not to charge.

It might be worth contacting Support (<-- click link) and asking them. Complete the prompts until you get the option to chat or call. If the charging cable is the issue, Support might be able to help with that.

[SF83]

Thanks for your help, RiekoC! I will contact Support now