Charge 6 won't charge, sync, restart

[JaciRabbit]

Please help. I've been having intermittent problems with the syncing and today it finally wouldn't sync with my app. It still has yesterday’s stats, including the battery percentage, and it still seems to count steps. I've tried everything. I updated the app. I tried restarting the watch. I tried forgetting the watch (I'm using iPhone with OS 18.7.1), which it wouldn't let me do. It kept removing it, then adding it back and asking if I would allow notifications and then I couldn't select the watch from my Bluetooth devices list. I turned my Bluetooth off and on. I restarted my phone several times. I deleted the app and reinstalled it. I removed the watch from the app and now the app can't find my watch and the watch will not recognize the charger so I cannot do a factory reset. I have tried EVERYTHING. Please help.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome back to the community forums @JaciRabbit. 

Thank you for providing all these details regarding the difficulty that you are experiencing with Charge 6.

Since you mentioned that you removed the watch from the app and now the app can't find the watch, I suggest trying to set it up again by following the steps listed in this help article:  Why can't I set up my Fitbit device?

[JaciRabbit · Accepted solution]

For those of you that may have the same issue, customer support fixed my watch problem. As long as your watch still has charge left, go into settings, device info, then clear user data. It completely reset everything and it’s working now. Hopefully it stays that way!

[ManuFitbit]

I'm glad for you @JaciRabbit. 

Thank you for sharing the helpful information provided by Support.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day!