Charge 6 won't connect to android phone

[Rubyrider]

My android phone can't send information to my fitbit 6 to set it up 

[RiekoC]

Hello @Rubyrider 

There is currently a known issue with syncing Fitbit devices to the app for some Android users. See message from Fitbit Support page below.

So far, I haven't see a timeline for the fix.

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Edited to add:

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[Rubyrider]

Thanks
I have been on the phone with fitbit and Samsung and there doesn't seem to
be a solution.

[Hiramabif]

Hiramabif is letting you that the latest patch, 2.49.2 didn't work.

Thank you