Charge 6 won't connect to phone app

[Davo86]

In attempting to connect the Charge 6 to an iphone, I get to the point where a number pops up on the Charge 6, and I enter it in the phone. Response is "Something went wrong, Try again". this becomes an endless loop.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Davo86!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about your Charge 6, which is not letting itself be connected to the app and for all your efforts.

Have you already checked if you can update the Fitbit app?

I suggest you try to do the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Restart your Charge 6.
3. Turn your phone off and back on.
4. Remove all other Fitbit devices from your Fitbit account. 
5. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
   1. On your phone, tap Settings > Bluetooth.
   2. Tap the information icon or gear icon next to the name of your Fitbit device.
   3. Find the option to forget the device.
6. Uninstall and reinstall the Fitbit app. 
7. Try setting up your device again.