help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 won't connect with my account

‎07-06-2024 06:58 - last edited on ‎07-06-2024 09:10 by Fitbit Moderator

‎07-06-2024 06:58 - last edited on ‎07-06-2024 09:10 by Fitbit Moderator

Got a charge 6 today. Tried to connect with my pixel 7a. Thinking that because they are all Google products it would be seamless. Asking me to log in to Google account every time and when I do it tells me my account is associated with charge 3 which I have disconnected. Will return and look for charge 5 instead. All the Google app connectivity seems not to be worth it. Really disappointed.

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎07-06-2024 09:09 - edited ‎07-06-2024 09:09

‎07-06-2024 09:09 - edited ‎07-06-2024 09:09

Welcome to the forums @Maatcram.

Thank you for providing the details regarding this situation with Charge 6. Sorry to know the difficulty.

I'd suggest you sign in with Fitbit and enter your email and password. 

Please, follow the steps listed here: How do I set up my Fitbit device?

Once you get the Charge 6 connected to your account, you can migrate to Google as indicated here: What should I know about moving Fitbit to my Google Account? 

Best Answer
0 Votes