05-06-2024 15:40
05-06-2024 15:40
Charge 6 hasn't been able to sync for nearly 7 hours. Tried closing the app, restarting my phone, nothing. Tried to force a restart of the device itself, but now it won't show as charging when I plug it in (to the exact same plug that I charged it with this morning) so I can't force a restart. It's like it just stopped at 9:04 AM, although the device itself is still tracking things. Any other troubleshooting ideas?
05-07-2024 03:16
05-07-2024 03:16
Welcome back to the Fitbit community, @HAFoodie!
Sad to hear that your Charge 6 isn't working as expected.
As you've mentioned that your device still is tracking your activities, the first thing I'd recommend to get things fixed, is changing your' Charge 6's clock face. Here's how to do that:
How do I change the clock face on my Fitbit device?
To get rid of your charging issues, please verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:
How do I clean my Fitbit device?
If your device still won't charge, you'll hopefully find tips for troubleshooting following this link:
Why isn't my Fitbit device's battery charging?