Charge 6 won't update

[Marcoyanki]

When I get to the Update screen, the “Update” button doesn’t work. I try to click or touch it but it does nothing. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Marcoyanki. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you with this. 

As a first approach, please make sure your Fitbit device is charged and then try these steps:

1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
2. Restart your phone, and retry the update.
3. Log in to your Fitbit account on a different device, and retry the update.

Let me know if that helps. 

[Marcoyanki]

Hello,
Unfortunately it has not worked. I have followed the recommendations to the T without success.
Any other suggestions?
Thank you.
Marco A. Soriano

[MarreFitbit]

@Marcoyanki Thanks for getting back and for trying the steps recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

We look forward to getting you back on track.