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Charge 6 - wrong stats on runs and bike ride

‎11-25-2023 13:36 - last edited on ‎12-03-2024 10:07 by Fitbit Moderator

‎11-25-2023 13:36 - last edited on ‎12-03-2024 10:07 by Fitbit Moderator

Hi, my Charge 6 does not track my runs (outdoors and treadmill) or bike rides accurately. Despite just completing a 20km bike ride the GPS suggests I have only cycled 2.24km! I have the same issues with running. Are there any solutions? Thanks 

Moderator Edit: Clarified subject

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‎11-26-2023 05:22

‎11-26-2023 05:22

What GPS mode do you use? Cycling depends on GPS and seems like your GPS was lost for a majority of your ride. For me, only 'Phone' mode works (neither built-in nor dynamic are stable enough).

Running is a different story and GPS doesn't have much to do with a distance tracked. Charge 6 ALWAYS gets my running distance wrong and way beyond acceptable margin of error (500m to 1km+ on short routes of10km to 15km, gets worse when running longer distances). Well, it's not a sports watch and sports tracking have been neglected by Fitbit for years. Not much you can do about it.

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