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Charge will sync but won't show Cals or Steps page history

ANSWERED

Steps and Cals just show blank pages when clicked into, Zone Min works fine. Any ideas? Thanks!

Best Answer
1 BEST ANSWER

Accepted Solutions

Hi @JBGreen1 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing some blank pages on your Fitbit App. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. Our team is aware of this situation and looking for a fix. 

You may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your devices beforehand.

Please remember to:

  • Logout.
  • Uninstall.
  • Reinstall.
  • Login.

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.

View best answer in original post

Best Answer
3 REPLIES 3

Hi @JBGreen1 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing some blank pages on your Fitbit App. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. Our team is aware of this situation and looking for a fix. 

You may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your devices beforehand.

Please remember to:

  • Logout.
  • Uninstall.
  • Reinstall.
  • Login.

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer

Hi MarioS, thanks for that. The logout/reinstall worked, all good 

Best Answer

Hi @JBGreen1 ! Thank you for your message and confirmation! 
Glad to know it worked. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer