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Charge6 Failure on charging

‎03-27-2024 05:18

‎03-27-2024 05:18

I did not know where to leave this comment and experience, so I am posting it here. 

More than a month back my fitbit charge 6 suddenly failed to start while charging. It was still in warrenty and Fitbit agreed to replace it. I had to wait more than a month and finally it came. And now they have sent me just a new device without the straps or the charger. 

Unfortunately, I did not know I should not return my charger when I returned my device. There is no clear instruction in the email or or otherwise!

I thought the charger was at fault, and not the device itself! 

I am so dissapointed. Not only did my device suddenly fail on me, but I had to wait for more than a month (and longer now!) before I can use my device again.

I hope people read this message and no one else do my mistakes when returning an old device.

 

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‎03-27-2024 07:13

‎03-27-2024 07:13

Hello @KMRavi, it is really nice to see new faces around the Community Forums.

I'm so sorry to hear about the experience you've had with our customer service team. Your feedback is invaluable to us, and we'll use it to continue improving the quality of our products and services.

We appreciate your patience as we work to resolve this issue for you.

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