Daily Heart rate graph shows "No Data"

[DRB23]

I no longer appear to be able to view my daily heart rate graph. I can only access my average daily heart rate by going through my weekly heart rate. Is there a solution to be able to see the daily graph again

Moderator Edit: Clarified subject

[SJx1]

Yes, me too. Since yesterday. Looks like the graph layout has been updated as well but has a glitch. 

[RiekoC]

Hello @DRB23 & @SJx1 

I'm starting to see other users reporting a similar issue, that they no longer see their daily heart rate graph in the Fitbit app.

If possible, can you please post a screenshot of what you're seeing in the Fitbit app when you open the Heart rate tile?

Also, please let us know if you are Android or iOS users and which version of the Fitbit app is on your phone/tablet.

[DRB23]

 using IOS 

[SJx1]

Hello. Thanks for the response. Here is screenshot of the new daily heart rate graph. I am, of course, wearing a Fitbit Charge 6 all day. And historic daily graphs are also not appearing. Thanks. 

 

[RiekoC]

Hello @SJx1 

Thank you for sharing the screenshot. This will help when I submit the request to escalate the issue.

----

Hello @DRB23 

Is the screenshot that @SJx1 shared what you're seeing in the iOS app? You don't see a daily heart rate graph when you open the Heart page from the Today tab? If so, can you please share that screenshot?

[DRB23]

Yes same screen saying “No data’

all historic graphs have also disappeared 

[FatimaFitbit]

Hi there everyone! @DRB23 and @SJx1 a warm welcome to the Fitbit Community!

@RiekoC Thanks for the help!

Thank you for reporting this situation and for the screenshot.

I am going to report it to our team. Could you please let me know which Fitbit app version you have and if you use an iOS or Android phone?

Thanks in advance!

[DRB23]

[RiekoC]

Thanks again @DRB23 & @SJx1 

Please confirm that you see your real time heart rate on your Charge 6. Also, do you see a green light on the back of your device? That's the heart rate sensor. You can check it by placing your finger across the back. The green light should show when you lift your finger.

Also confirm that Heart rate is turned on in the Settings tile on the Charge 6.

• Swipe down from the clock face to get to the Settings tile and tap on it.
• Swipe up to get to Heart rate and confirm that it's turned on.

[SJx1]

Hi All,

I’m on iOS and the Fitbit app is version 4.30. 

Many thanks. 

[DRB23]

I can see my real time heart rate on my charge 6.

Green lights are showing on the rear of the device

heart rate is set as “ON”

[RiekoC]

Hello @FatimaFitbit 

Thank you for reporting this to the team.

There's also a Charge 5 user reporting the same issue. Please see this thread.

[SJx1]

Thank you. 

Yes, I can see the real-time heart rate on the device and the green light on reverse is showing. 

And the heart rate monitoring is turned on in Settings. 

Best. 

[Eduard789061]

I thought I was the only one with this! The same problem, yesterday all the graphs and results disappeared! It doesn't show anything,

 

 

Although the green light is on the other side!

[Old_Unfit]

My chart stopped plotting at around noon EST today.  A few minutes ago restarting phone and App didn't update the chart. Next I restarted the Fitbit and then do a Sync again and my Heart chart is now shown up to the current time today. The issue should still be investigated as to why it happened.

It seems somewhat similar to the situation I have with my Sleep Data not syncing in the morning where I need to do restarts. My app is on Android 15. I'm still doing testing on my problem with this to figure out why restarts needed each morning.

[SJx1]

Thanks. Sadly restarting phone and app and syncing hasn’t helped bring back today’s or any historic daily data. 

[Xraypapa]

Hello Fitbit Moderator,

I have the same problem:no data within the daily data on the heart frequenxy page ;real time heart rate is running; weekly Average data are shown; monthly average data are shown,3 month average are shown, yearly are shown, daily are not shown.

IOS Phone 15  ;App-Version 4.30; Charge Version: 66.20001.210.26

[Old_Unfit]

An update. It's 9 hours later now since I restart the phone and also restarted my Charge 6. No issues this morning with the Heart chart.

No restarts needed this morning either compared to previous days to get my sleep chart even though I kept my phone 50 feet away from my bed. The Sync is behaving as it should this time. Will have to see what happens during the day with the Sync. 

Pixel phone,  Android 15,  App: 4.30-fitbit-mobile-.....55636,  Charge Version: 66.20001.210.26

[DRB23]

Contacted Fitbit customer services today. They are aware of a problem but don’t yet know a fix!!!!!!!