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Defective Watch band connection

‎02-20-2025 19:25

‎02-20-2025 19:25

My SECOND charge 6 that I have had in around 7 months.  This one is a replacement for my last one, which also had a faulty connection.  And, big shocker, I've lost this one somewhere in my apartment, nowhere to be found other than the fact that it still syncs with my phone.  They offer no replacement, since I don't have the device to send back.  It's not like they fix them, we waste fossil fuels so what? They can just throw them away? 

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‎02-21-2025 05:49 - edited ‎02-21-2025 05:53

‎02-21-2025 05:49 - edited ‎02-21-2025 05:53

Hi there @kalleh123! A warm welcome to the Fitbit Community!

Thank you for informing us about this situation. I'm sorry to hear that your Charge 6 is lost. 

If your Charge 6 synced recently, it's likely within range of your phone. If your device syncs, it's nearby. I suggest you try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

Best Answer