Device will not recognize set up after Factory Reset

[tomlopez]

Hello all! I contacted support today over syncing issues with my Charge 6. After trying all the other steps asked of me, they asked me to Factory Reset my device.

Now that I've done this, my device will not recognize my phone trying to connect and set it back up. It just keeps telling me to download the app, which is already on my phone.

Support has escalated the issue, but I was wondering if anyone else experienced this and had a fix?

Thanks in advance!

[RiekoC]

Hello @tomlopez 

Sorry to see that you're having issues trying to set up your Charge 6 after Support had you do a factory data reset.

By any chance, have you tried clearing the storage for the Fitbit app on your phone? That might clear out whatever is preventing setting up the Charge 6.