help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Did the FW fix the auto-sync issue with Charge 6?

ANSWERED

‎04-22-2025 06:04 - last edited on ‎04-23-2025 10:17 by Fitbit Moderator

‎04-22-2025 06:04 - last edited on ‎04-23-2025 10:17 by Fitbit Moderator

Hi, I wanted to know does the Fitbit watch automatically reconnect to your phone if you're not in proximity of your phone for a certain period of time and come back near it later. Does the new update sort that out as I had to continuously reconnect my phone to my Fitbit watch after being away from it for a certain period of time/distance which is a big hassle.


Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-23-2025 10:20

‎04-23-2025 10:20

Hi there, @Rdizzle.

Thanks for bringing this to my attention, and your efforts while working on this. While every update enhances the performance of our Fitbit devices, the sync function also depend on other factors such as having multiple Bluetooth connections nearby or not allowing the Fitbit app to run in the background. I understand you've tried some steps, but please check this help article which describes the proper conditions as well as some troubleshooting tips to get your Charge 6 syncing.

View best answer in original post

Best Answer
3 REPLIES 3

‎04-23-2025 10:20

‎04-23-2025 10:20

Hi there, @Rdizzle.

Thanks for bringing this to my attention, and your efforts while working on this. While every update enhances the performance of our Fitbit devices, the sync function also depend on other factors such as having multiple Bluetooth connections nearby or not allowing the Fitbit app to run in the background. I understand you've tried some steps, but please check this help article which describes the proper conditions as well as some troubleshooting tips to get your Charge 6 syncing.

Best Answer

‎04-26-2025 11:24

In response to LizzyFitbit

‎04-26-2025 11:24

No worries its fine, I have been testing the issue I had before for a couple of days now and it seems that the new update has fixed the problem that I had which is amazing for me as I hated how I had to reconnect manual If I wasn't in proximity of my phone for a period of time. 

Best Answer

‎04-28-2025 06:30

In response to Rdizzle

‎04-28-2025 06:30

@Rdizzle It's nice to see you again.

That's great news! I'm happy that your Charge 6 is connecting well with your Fitbit app and I truly appreciate your efforts. I hope you can keep crushing your goals.

By the way, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Have a good one.

Best Answer