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ECG & EDA apps not appearing on Charge 6

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New Charge 6 not showing ECG & EDA apps. Both apps showing as installed in Fitbit phone app, and phine app showing ‘ECG on and ready to use’. Have tried all the obvious combinations of reset, reinstall etc, finally tried brand new device and same problem suggesting an account issue. Any ideas?

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Hello @prospect67 

Sorry to see you're having issues with the ECG & EDA apps on your new Charge 6.

Although this recent thread isn't the exact same issue as yours, it has troubleshooting steps that might be helpful and worth a try: ECG app on Charge 6 can't find phone (<-- click link).

Rieko | N California USA MBG PE

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