help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG app not working

‎10-22-2023 06:11

‎10-22-2023 06:11

I am not able to use the ECG app on the charge 6 , it says can't find phone. But my phone is connected . The same issue was there with charge 5, please help me 

Best Answer
0 Votes
1 REPLY 1

‎10-22-2023 12:17

‎10-22-2023 12:17

Hello @dsaga 

First of all, are you in a country where the Fitbit ECG app is available for use? This page lists the countries: Fitbit Irregular Rhythm You'll have to scroll down to find the list.

If that's not the issue, another user with the same problem had success when they uninstalled the ECG app and re-installed it. You might also want to restart your device after uninstalling & re-installing the app. If you would like instructions on how to get to the ECG app, see page 24 of the Charge 6 manual (<-- click link). Follow the instructions for changing the clock face, but tap on Apps instead of Gallery. 

Rieko | N California USA MBG PE

Best Answer
0 Votes