ECG no longer exist on Charge 6

[Lisa185]

Hi all,

Last year up I successfully used the charge 6's ECG app for a few months.

It seems to have now disappeared and says my device/county no longer has permission. I'm in the UK.

Have they removed this feature from the charge 6?  It won't let me download the app to my watch either.

Thanks

Moderator edit: clarified subject.

[MaCrisGBFitbit]

Hello @Lisa185! It’s nice to see you around!   

I'm sorry to know that your ECG is missing in your Charge 6.

My best suggestion for you is contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[RiekoC]

Hello @Lisa185 

Have you checked your location settings to confirm that it still shows you're in the UK? 

By any chance, did you travel recently and use a VPN? Some users have reported Fitbit issues when they use a VPN. 

[Lisa185 · Accepted solution]

Thank you for replying! 

I spoke to fitbit and it's an error with the app version. I have to wait until the next version is available 🙄