Exercise Calories Earned in MyFitnessPal NOT accurate

[Chd2024]

Good Morning .. I reported issue to fitbit a week or so ago (and MyFitness Pal said it started on Aug 30) where my exercise calories in MyFitnessPal are waaay off.  (I have been using both apps for 3-4 months and problem is just happening in last 3 weeks) For example today I have earned 993 calories but my steps are only 628.  My weight, etc. has not changed .. Anyone else experiencing issue ?  (I tried disconnecting Fitbit from MyFitnessPal but problem still persists and have updated the app.)

[RiekoC]

Hello @Chd2024 

According the Fitbit Status Dashboard website, there's currently a service disruption for the Web API that started around 30 Aug 2024. The service disruption description states: "Some users may notice data discrepancies or syncing issues between 3P apps and Fitbit. Our team is currently investigating the root cause of the issue."

I believe this is the reason why you're seeing data discrepancies between MyFitnessPal & Fitbit. As noted, the team is aware of the issue and is working on a fix. However, I haven't seen a timeline for the fix.

For now, I don't think there's any troubleshooting you need to do. Hopefully, it won't take too much longer for the problem to be fixed. The resolution can't come soon enough for all of us.

[Chd2024]

Thank you. I wasn't sure if they were updating status page.