help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise section freezes

‎06-12-2025 14:19

‎06-12-2025 14:19

Got a new mobile phone but since then, although I have been able to log into the app and check the details on my steps, cal burned, hourly activity, whenever I touch the Exercise activity button, the app freezes. I have to close it down and wait a few seconds before reopening the app. All other sections work within the app except the exercise one. Can’t enter a manual activity even if I wanted to 🤔

Best Answer
0 Votes
1 REPLY 1

‎06-12-2025 16:03

‎06-12-2025 16:03

@Mary9232 , A warm welcome to the Community! Thank you for your message and efforts. 

It seems that you are using an iOS device, right?

If so, our team worked a fix for this, and it will available with the new app update (v.4.45) that is currently rolling out. 
If you don't see the update available yet, please wait a few days and keep an eye open in the AppStore for the update. 

Let us know over here, if the update helped. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer