Find phone does not work anymore on Charge 6

[Olmstead77]

Phone is paired, Bluetooth enabled. Charge 6 located the phone once but will not work again. Reset charge 6, restarted phone,  no difference.

Moderator edit: edited title to clarity

[CrisVillaFitbit · Accepted solution]

Hello, @Olmstead77, welcome to the community!

Thanks for letting me know about this situation in regards to the find my phone app in your Charge 6.

You need to meet certain requirements in order for the app to properly find it, there are the requirements:

- Your Fitbit device must be connected (“paired”) to the phone you want to locate.
- Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
- The Fitbit app must be running in the background on your phone.
- Your phone must be turned on.

Let me know if this works for your after you met this.

[Soldar12]

It only works right after being synced. Afterwards it stops working again.

[Sobrijozska]

I had the same problem from the beginning, but I don't even deal with it anymore, I don't want to be upset.

[Gryllotalpa]

Another requirement: there must not be any shielding between your phone and the watch. My watch can find my phone most of the time, but not when the phone happens to be inside an aluminium- clad dormer. 

[Redhead77]

The same for me. Spent a lot of time on the phone with customer support trying everything possible. Nothing worked! It worked fine the first few days I had the phone. Did it ever get fixed for you?

[Redhead77]

I meant when I first got the watch

[Olmstead77]

Was not able to get it to work!
I noticed we both have 77 in our email addresses. I find it interesting
that I was a redhead! Coincidentally!

[Redhead77]

That is pretty coincidental! Do you have an Iphone? I'm bummed because I'm forever misplacing my phone! I was so excited I had this feature.

[Olmstead77]

Yes, I have an iPhone!
I also noticed the word Jager on your message.
Ran for most of my life.
Still do an hour on the treadmill three days a week 3.2 pace.
By the way, my name is Bill

[YHM56]

Did you solve this? Ph phone won’t even pair any more 

[RiekoC]

Hello @YHM56 

You replied to an old post. Would you please start a new topic and let us know what issues you're having? That will make it easier for us to assist you.

[YHM56]

Noel lemming completely reinstalled app and charge 6. Lost my data for the day but all working again.
Thanks for replying.
Sent from my iPad

[RiekoC]

Hello @YHM56 

Thank you for letting us know that you got help and your Charge 6 is back to working properly.