Fitbit App the app notifications list is blank

[Lagavulin]

I used until very recently to be able to get WhatsApp notifications and read the messages on my charge six. It has stopped working. I have gone into the app notifications part of the settings section and it is simply blank. No apps show there at all. I think it might be an app problem and is looks like it’s just not loading.. My app is up to date, as is my IOS. Can you help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lagavulin. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for making sure that both, your Fitbit device and Fitbit app are updated. I'm sorry to hear that your WhatsApp notifications stopped working. I will do my best to help you with this!

To better assist you, may I know if your other notifications are working properly? Is it WhatsApp the only notification that stopped working and no longer showing up on the Fitbit app? If you haven't done so yet, please see Troubleshooting quick tips for iPhones or Why are notifications delayed or missing?

[Lagavulin]

No apps are showing on the notifications page on the app

[Lagavulin]

See screenshot. Can this be fixed please? 

[Shorty555]

I have exactly the same issue on my charge 6. Stopped working yesterday and the app page is blank 

[RiekoC]

Hello @Lagavulin , @Shorty555 

Have you tried uninstalling then re-installing the Fitbit app on your phone? 

[MaCrisGBFitbit]

Hi Everybody! It’s nice to see you around!

I'm sorry for the inconveniences.  

In this case I ask you to verify that your app is up to date, the latest version is 4.64. 

If your phone is an Android, please clear cookies and cache on your Fitbit app from the phone settings and for iOS phones please offload the app:

1. Open the Settings app on your iPhone.
2. Tap General and then iPhone Storage.
3. Scroll through the list of apps and tap in the Fitbit app.
4. On the Fitbit app's information screen, tap Offload App.
5. Confirm by tapping Offload App again in the pop-up menu.

[Moa911]

I have the same issue . iPhone user

notification page in the app is blank, I disconnected the watch and reconnected. I deleted the app and reinstalled and still the same issue

[MaCrisGBFitbit]

Hi @Moa911!  Welcome to our community forums!

I'm sorry to hear about your app notifications list. Thank you for all the information provided. 

Have you also tried following the steps to offload your app?

If you haven't tried it yet, please follow these steps:

1. Open the Settings app on your iPhone.
2. Tap General and then iPhone Storage.
3. Scroll through the list of apps and tap in the Fitbit app.
4. On the Fitbit app's information screen, tap Offload App.
5. Confirm by tapping Offload App again in the pop-up menu.

[Moa911]

I have done that as well . I have reset the notifications setting in my phone as well . Nothing is working 

[Moa911]

 

[MaCrisGBFitbit]

Hello @Moa911 !  Thank you so much for your reply. 

I appreciate your cooperation and the screenshot provided. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[Jcc1971]

Hi, can you tell me if you got this resolved? I have the same issue and I’m out of ideas!

[Ladybirdaah]

Hi, just wondering if you managed to get this problem sorted.  I am having the same problem as you.  Tried everything.  Really getting fed up with it now.  It was ok when I purchased it about 6 weeks ago but all of a sudden stopped showing notifications apps.  Any luck with yours yet?

[Adelaide2]

Same here.  Frustrating..

[MaCrisGBFitbit]

Hi @Adelaide2 ! It’s nice to see you around!

Thanks for sharing that you have the sema issue with your App notifications list. 

Would you be so kind as to confirm if you have tried following the steps suggested above? 

[Moa911]

I still have the same issue after trying everything . I reached out to support and they said they are aware of it and working on it 

That was last week . And it worries how slow this matter has is getting resolved .

[Ladybirdaah]

Yes, have tried everything
Sent from my iPad

[MaCrisGBFitbit]

Thank you for your reply @Ladybirdaah! 

 Since the provided steps didn't seem to work for your specific situation I can recommend you to contact our Support team since they have more tools that might be helpful for your case.

[Curlygirl51]

I have the same issue on iPhone. I purchased a new charge 6 to replace an old charge & had to update the Fitbit app as part of the set up. Now my app notifications is blank when I didn’t have any issues before. I’ve already tried all the suggestions & nothing helps. I am considering sending it back as I need WhatsApp & my doorbell notifications