Fitbit Charge 6 completely frozen after initial setup

[clancy688]

Hi, 

I just received my Fitbit Charge 6 and paired it with my Pixel 10 Pro XL, but since then it's completely frozen. It only shows the Fitbit logo and a loading bar, that's it. Other than that it's completely unresponsive. 

My phone says it's connected, and the Fitbit app says it's connected, but other than that nothing works. What I tried so far:

1. Synchronizing via the app - I get an error message after some time
2. Trying to change the clock face - I get an error message after some time that the Fitbit is unresponsive / not connected
3. Pressing the button on the loading cable three times - nothing happens (shouldn't the fitbit vibrate when pressing the reset button on the cable? It doesn't)

Is there anything else I can try or is it completely bricked? I really don't want to have to send it back, because that would mean at least another week or longer until I get a replacement due to the google store's dumb "We only send you a replacement after having received the faulty unit" policy... 😞

Moderator Edit: Clarified subject.

[LZeeW · Accepted solution]

Hi @clancy688  I think you should contact Support for more help. 

[clancy688]

They couldn't help me besides offering me to send it in. 

[AndreaFitbit]

Welcome to the Fitbit Community, @clancy688 . I'm sorry to hear that your Charge 6 froze after initial setup. Thanks for adding a picture and for mentioning the troubleshooting steps you have followed.

I understand how frustrating this could be and our team will take good care of you.

I appreciate your interaction @LZeeW. 

Have a nice weekend.