Fitbit Charge 6 counts steps when not wearing it and counts step (1500) while cycling

[Dargonyqt]

Dear sir, madam,

I recently purchased the fitbit charge 6 as my first activity tracker ever. I noticed that the fitbit is counting steps when its not on my wrists (and I also don't have my phone on me). Additionally, the tracker counts 1500+ steps when I do cycling workouts.

I already fully reset the device and done some research. I see in the community that fitbit calculates steps in a workout, but is there any way to disable that (I know that its never gonna be 100% accurate due to the system how the fitbit calculates movement), but 1500 steps is a lot.

Lastly I wonder if anyone else has the problem of the fitbit counting steps when not wearing the fitbit and also not having your phone on you.

I appreciate the help!

Regards, 

[Odyssey13]

try getting with customer support. These are the community forums, where we offer peer-to-peer help.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Dargonyqt]

Hi,

My apologies & thanks for the quick reply with all the information. I appreciate it! 

Regards, 

[Odyssey13]

@Dargonyqtthis is a great place to come and get some help or share your experiences. Lots of forum areas to explore!