Fitbit Charge 6 won't charge despite being plugged in.

[Jorganza]

Hey everyone,

I got a Charge 6 back in May and this week the device won't charge up even when it is plugged in. When I plug in the device it would look like it's charging but then immediately stops/screen goes black. 

• I tried resetting it multiple times using the "hold button for 1 second three times", cleaning the connector pins and using a completely different charging cable but nothing is working and now it's at 0% 

I tried contacting Fitbit customer support but despite it saying it's open 24/7 I can't contact anyone there.

[ManuFitbit · Accepted solution]

Hi @Jorganza. Welcome to the forums. 

Thank you for sharing the inquiry regarding the Charge 6 and for trying to fix it on your own through the troubleshooting steps performed.

Please confirm that you have followed the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Also, please confirm that your device is up to date: How do I update my Fitbit device?

[Jorganza]

Hi Manufitbit!

Thank you very much for responding to my post.

So last night I was messing around with the cable connection and somehow I was able to get it to charge overnight. I don't know what exactly I did but it seems like the charging cable is slightly loose. It's at 80% now.I wish there was a more stable way to charge this thing..

There doesn't seem to be a way to edit posts on the site but I would mark this as "solved"!

[ManuFitbit]

@Jorganza. Thanks for the response and for letting me know about your device.

No problem! Glad to know the new.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.