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Fitbit Charge 6 won't sync or restart

‎10-19-2023 07:17

‎10-19-2023 07:17

Plugged in a new Fitbit Charge 6 out of the box today and it won't sync to my Fitbit app - 

1. The watch display just says "download the fitbit mobile app".

2. The charger is plugged in, and has been plugged in long enough to be fully charged, but the display does not change. It does make a vibrate noise when connected though, suggesting the charger itself is not broken.

3. When trying to sync via the Fitbit app, the device cannot be located.

4. Have tried pressing the button on the charging cable 3 times to reset. The watch vibrates a little each time but there is no reset happening.

5. Have tried on/off with bluetooth and deleting / reinstalling app.

The Fitbit is utterly unresponsive and just shows the "download the fitbit mobile app" message. 

 

 

 

 

Best Answer
44 REPLIES 44

‎07-07-2025 06:00

In response to 9v9z9f

‎07-07-2025 06:00

Hi @9v9z9f and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is not syncing. This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

Could you please confirm if you tried the verifications and troubleshooting steps shown here: Why won't my Fitbit device sync?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer
0 Votes

‎07-07-2025 12:47

In response to MarioSFitbit

‎07-07-2025 12:47

My Fitbit Charge 6 has not been usable since Christmas Eve. It will not show any info on the screen and will not charge. I have no ability to use the suggestions.


Sent from my iPhone
Best Answer
0 Votes

‎07-07-2025 13:00

In response to Sassysess70

‎07-07-2025 13:00

Hi @Sassysess70 and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is not showing any information and not charging. This is not the experience we want for our customers, and I understand your feelings about this situation. 

Could you please confirm if you tried the restarting procedure explained here? How do I restart my Fitbit device?

After trying the restart, may I suggest you to read and follow the steps shown here? Why isn't my Fitbit device's battery charging? 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer
0 Votes

‎07-07-2025 14:42

In response to MarioSFitbit

‎07-07-2025 14:42

I tried all of this 6 months ago.

Sent from my iPhone
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‎07-10-2025 09:34

In response to MarioSFitbit

‎07-10-2025 09:34

I think I have tried it. But will try again.

 

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