Fitbit app crashing when moving account to google

[user3428]

Hi, I've purchased Charge 6 and trying to set it up in app. Once I press "Set up a Device" I'm going through following screens (see screenshots below) until I have to transfer account to google. This is where app crashes every time. What am I doing wrong? What do I have to do in order to go through this process?

cheers

[RiekoC]

Hello @user3428 

I moved your post to the Charge 6 Product Help forum where there are more Charge 6 users. Hopefully, someone here will be able to help you set up your Fitbit without the app crashing.

[Drec]

The app crashes a few times a day for me.

[user3428]

I suspect it doesn't work well with older Android version. I'm at 8.0.0

[RiekoC]

Hi @user3428 

You're correct about the Fitbit app not working well with older Android versions. According to the Fitbit Supported Devices page (<-- click link), the Fitbit app requirement is Android 9 or higher.

[Rollonandon]

Just need to run an older Fitbit version ✔