Fitbit app missing sleep data

[Foffx]

What is going on with the sleep data? I'm not getting the detailed version anymore, I'm manually putting in when I go to sleep and when I wake up and it decides to change it for me, no sleep score or stress management score. Good job I don't pay for premium when it all just gets messed up like this. It was going okay for a while and now it's just completely gone backwards. Tempted to not go with fitbit anymore as it's just one issue after another. 

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the community @Foffx.

Thank you for taking the time to share the inquiry regarding your Charge 6. Sorry to know the difficulty that you are experiencing.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Foffx]

Keep in contact with them? I'm still waiting for a reply. Starting to get extremely annoyed with the lack of support! I can't even connect to my device now. Wondering why the hell I didn't check this first before wasting money on something that is clearly a massive failure.  When you have problems after problems by loads of people being reported and still these continue.  I feel sorry for anyone about to buy one and definitely won't be recommending them ever!