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Fitbit app not displaying data

I have a Google Pixel 6a and a Charge 6 Fitbit. The app is telling me that the synching is taking place, but nothing else. None of my data is being displayed on the app, the page is literally blank. 

 

Things I've done to troubleshoot, in no particular order: 

1) Exchange new Fitbit.

2) Uninstall and reinstall the app.

3) Ensure I've got the most recent update of the app.

4) Run the battery down in new Fitbit and recharge.

5) Close out the app and re-open it.

6) Restart my phone.

7) Sign up for premium service because maybe what I want is only for paid subscribers.

 

Morning had worked. I'd love to have the app working, or to be told if there is a workaround.

 

TIA

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2 REPLIES 2

Hello @PaintMaster3000 

Although I'm not sure that this will work, here's another set of steps to try:

  • Remove the Charge 6 from the Fitbit app
  • Clear the storage/data for the Fitbit app on your phone
  • Force stop the app
  • Open the app and log back in (logging back in will be necessary after clearing the storage)
  • Set up your Charge 6 as a new device
  • Do a manual sync and see if your tracked data shows up

Rieko | N California USA MBG PE

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Thank you for your advice, unfortunately that did not solve my issue. 😕

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