Fitbit not logging distance or calories burned

[eeyore04]

Fitbit 6 not logging calories burned or distance walked.

[twenty724]

I have the same problem.  It started last week.  I've followed other various advice to stop the app, restart phone, make sure I'm on the latest app version, restart the watch, check that my height, weight, etc is recorded......nothing.

Anyone out there know what's going on?

[eeyore04]

I changed my stride and it's solved the problem. 

[RiekoC]

Hello @twenty724 

There is currently a known bug for several Fitbit devices that impacts distance tracking. The team is aware of the issue and are working on a fix.

One user doing troubleshooting discovered that they saw distance tracking when they disabled automatic stride length and manually set their stride length in the Fitbit app. If you want to try this workaround, this page has the instructions on how to manually set your stride length (<-- click link).

Although this workaround has worked for many users, some users have reported that it didn't work for them.

@eeyore04

There's another bug affecting calorie tracking. The issue has been escalated and the team is also working on the fix for this bug.

Hopefully, the fixes for both issue will rollout soon.